There is no doubt there are many medical alert system providers available, and as with all services, there are some that are clearly better than others. Below is a list of questions you should ask when calling to inquire about purchasing such a device:
Q. Does your system require a landline?
A. Technology has advanced in recent years, as have medical alert systems. While connecting your system to a landline is by far the most secure and reliable way, as you don’t need to rely on cell towers, companies now also provide systems that use 3G/4G service. In most cases, the system uses the providers Cellular service, not your own. Therefore, be sure to ask if the cellular service they use is reliable and strong in their specific area.
Q. Is there a contract?
A. Most companies should provide you with a service agreement that clearly states the terms and conditions of their service. This is different from a contract. Be sure to ask if there is a contract for a service stating how long you must pay for the equipment once you are a subscriber. Some companies will provide a full refund for unused, prepaid service should you have to cancel while other companies provide no refund at all. LifeFone offers a 30 day money back guarantee and a refund of any unused prepaid service should you cancel.
Q. How much does the system cost?
A. Companies generally offer several payment plans with a cost saving when you pay for a longer period of time. As mentioned regarding the contract above, ask about refund policies in the event you need to cancel.
Q. How are you rated with the BBB?
A. Be sure to work with a company that has a strong BBB rating and verify what you are told. Legitimate companies do not make RoboCalls promising a free medical alert system. If you get a RoboCall, report it to the BBB and do not give out any personal information.
Q. Do you automatically send an ambulance when I push the button or my fall detector activates an alarm?
A. This is important because many times, a subscriber does not need an ambulance. Perhaps the subscriber simply needs help getting up and would simply need a neighbor or family member to come lend a hand. Determine the provider’s process in this situation, and if the response plan can be customized.
Q. Do you have a GPS Service & Fall Detection?
A. Since some subscribers are home-bound, a traditional landline system is perfect in those situations. Other subscribers are prone to falls and want the security of a fall detection system. Since no fall detection is 100% fool-proof, ask if the service also comes with a standard button for added security.
Many subscribers are active and want protection when away from home. Ask if the service provides coverage when traveling about the community. Also ask if the system has to be charged in order to work, and whether it can be used while docked on the charger, as some systems can’t be used when charging.
Q. Is it easy to install
A. Always ask if you need an installer or if the unit comes pre-programmed. Most systems are very easy to install. Look at the provider’s web site to see if they offer installation instructions and if there are representatives available to answer any questions.
Q. Is the device waterproof?
A. Determine if the pendant or wristband is waterproof. You should subscribe to a service that does protect you while bathing or showering as well as swimming.
Q. What is the range (from the base) of the device?
A. The range will vary depending on the provider and the particular system. Be sure to ask about the range, and listen carefully to what you are told. Most likely, you will hear different range capabilities but you should also ask whether the system works if you or your loved one is in the yard, and how large a home system is designed to protect. Regardless of what you are told, the actual range can vary depending on the configuration of your home and any obstacles between you and the unit itself.
Q. What happens in a power outage?
A. Determine if the system will work in a power outage. Most systems have a battery back-up, but it’s important to find out how long that is. Don’t be swayed by one company whose battery may last longer than another. Consider ALL benefits and features before making a final choice.
For a full list of LifeFone’s features and benefits, you can review our FAQ page.